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CA Service Desk Fails to Start when CA Products Using Previous Versions of eTPKI are Installed after CA Service Desk. Configuration fails with error AHD56107.

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Article ID: 53435

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description

The solutions is valid on Windows systems with other CA products installed after CA Service Desk.

Solution

CA Service Desk fails to start with an "Unable to connect to DB" error message when CA products with earlier versions of eTPKI are installed after CA Service Desk r12.

Symptom:

To avoid this issue, do the following:

  • Edit the system path: Move the PROGRA~1\CA\SHARED~1\eTPKI\lib directory to the beginning of the path.

  • Start CA Service Desk.

Environment

Release:
Component: ARGIS