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Service Desk email notifications are not sent out. The stdlog has the message "Undeliverable Reason: SMTP MAIL command failed Error (501) 5.1.7 Invalid address"

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Article ID: 53345

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Solution:

Install Service Desk options "mail_reply_to_address" and "mail_from_address" with the proper values.

Consult your email/system/network administrator to get the proper values to use in the Service Desk options manager.

These options require restarting the Service Desk services.

Environment

Release:
Component: ARGIS