CA PPM - Advance Reporting Errors after applying patch "rg.apache.jasper.JasperException: javax.servlet.ServletException: javax.servlet.jsp.JspException: java.lang.StringIndexOutOfBoundsException: String index out of range: 13 "

Products

• CLARITY PPM FOR ITG
• CLARITY PPM FEDERAL
• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

CA PPM - Advance Reporting Errors after applying patch "rg.apache.jasper.JasperException: javax.servlet.ServletException: javax.servlet.jsp.JspException: java.lang.StringIndexOutOfBoundsException: String index out of range: 13 " 

<Please see attached file for image>

 

Cause

If the Jaspersoft URL is less than 13 characters, Ex: http://jasper:8080/reportservice/

Environment

CA PPM 14.3

Resolution

In versions earlier than 14.4 it is also necessary to ensure that the report server hostname being used is >= 13 characters in length. If the hostname is shorter, see if using the FQDN is sufficient to increase the length. If this is still insufficient, work with the network team may be required.