How to archive and purge tickets based on a particular Priority?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Follow the below steps:

1. Login to Service Desk as an Administrator.
   
   
2. Click on the Administration Tab.
   
   
3. Expand Archive and Purge -> Select Archive and Purge Rules.
   
   
4. Click on the Create New button to create a new record rule to enter data.
   
   
5. To archive and purge based on Priority then in the Additional query field enter
   priority = Enum Value
   
   For E.g. if you want to archive Priority 1 tickets then in the additional query field enter the enum value of Priority 1.
   priority = 5
   
   
   

   Priority	Value on Interface	Enum Value
   HIGH Priority	1	5
   MEDIUM-HIGH Priority	2	4
   MEDIUM Priority	3	3
   MEDIUM-LOW Priority	4	2
   LOW Priority	5	1
   Priority unassigned	None	0

   
   
   
6. Save and run the rule.
   
   This will archive and purge based on the priority specified.

Environment

Release:
Component: ARGIS