ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

How to archive and purge tickets based on a particular Priority?

book

Article ID: 53317

calendar_today

Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Follow the below steps:

  1. Login to Service Desk as an Administrator.

  2. Click on the Administration Tab.

  3. Expand Archive and Purge -> Select Archive and Purge Rules.

  4. Click on the Create New button to create a new record rule to enter data.

  5. To archive and purge based on Priority then in the Additional query field enter
    priority = Enum Value

    For E.g. if you want to archive Priority 1 tickets then in the additional query field enter the enum value of Priority 1.
    priority = 5


    PriorityValue on InterfaceEnum Value
    HIGH Priority15
    MEDIUM-HIGH Priority24
    MEDIUM Priority33
    MEDIUM-LOW Priority42
    LOW Priority51
    Priority unassignedNone0


  6. Save and run the rule.

    This will archive and purge based on the priority specified.

Environment

Release:
Component: ARGIS