How to archive and purge tickets based on a particular Priority?
Article ID: 53317
CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceCA Service Desk ManagerCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Follow the below steps:
Login to Service Desk as an Administrator.
Click on the Administration Tab.
Expand Archive and Purge -> Select Archive and Purge Rules.
Click on the Create New button to create a new record rule to enter data.
To archive and purge based on Priority then in the Additional query field enter priority = Enum Value
For E.g. if you want to archive Priority 1 tickets then in the additional query field enter the enum value of Priority 1. priority = 5
Value on Interface
Save and run the rule.
This will archive and purge based on the priority specified.