Framework Agent log messages and their descriptions

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On

Issue/Introduction

Description:

When deploying the Framework agent, there can be some situations where in the logs where you may get errors or messages of the following format

HLA: Component reported fatal error: 'Low Level Agent'
HLA: Component reported fatal error: 'Session Manager'
LLA: SiteMinder Agent Api function failed - 'Sm_AgentApi_IsProtectedEx' returned '-1'
HLA: Stopping

HLA: Initialization complete
HLA: Component reported fatal error: 'Authentication Manager'

Solution:

These can be broken down in to event messages and Agent messages. Below you can find a list with their possible causes

Event Messages

List of HLA and LLAWP agent event log messages, and their possible causes

HLA Messages: Cause:

• Missing configuration path required by LLAWP: Agent cannot find the WebAgent.conf file. Make sure that WebAgent.conf file exist and is accessible.

LLAWP Messages -->Cause:

• Log worker thread exiting : Agent could not start the logging/messaging thread. Agent could not create a new message queue. Make sure that you do not have any OS and/or memory issues.

• MsgBus worker thread exiting: Agent could not start the logging/messaging thread. Agent could not create a new message queue. Make sure that you do not have any OS and/or memory issues.

• Bad log file '%s' Log worker thread exiting: Agent could not open or create the agent log file. The existing file might be corrupted, disk might be full or the user may not have access rights.

• Setsid failed, this process must already be a group leader: Agent could not create a new session. Possibly an OS issue

• Fork failed: Agent could not create a new duplicate process. Possibly an OS issue

• LLAWP unable to get configuration, exiting: Agent cannot find the WebAgent.conf file. Make sure that WebAgent.conf file exists and is accessible.

• Duplicate LLAWP process not allowed exiting: Make sure there are no other instances of LLAWP process is running.

• Could not start log worker thread, exiting: Agent could not start the logging/messaging thread. Agent could not create a new message queue. Make sure that you do not have any OS and/or memory issues.

• Could not start message bus worker thread, exiting: Agent could not start the logging/messaging thread. Agent could not create a new message queue. Make sure that you do not have any OS and/or memory issues

• LLAWP unable to create the resource cache: Make sure the value of the resource cache size configuration parameter is greater than 0

• LLAWP unable to create the authentication cache: Make sure the value of the session cache size configuration parameter is greater than 0.

• LLAWP unable to create the authorization cache: Make sure the value of the session cache size configuration parameter is greater than 0.

Agent Log Messages

HLA Messages: Cause

• Reponses Manager failed to shutdown: Authentication response manager failed to shutdown.

• Unable to process - no interfaces registered for this manager / interface name: Advance authentication initialization issues, agent could not find a plug-in.

• Analyzer failed - return code #: Advance authentication failure

• Analyzer returned unknown result code - #: Advance authentication failure, unknown error.

• Unable to process - no analyzer responded: Advance authentication analyzer did not respond.
  Session manager failed to shutdown: Authentication session manager failed to shutdown.

• Failed to retrieve # Agent failed to retrieve resource or session data: Agent failed to retrieve resource or session data.

• LLA AuthenticateUser failed!: Low Level agent user authentication failed.

• GetSessionInfo failed for session ID #: Low Level agent failed to obtain the session information for session ID #

• SetSessionInfo failed for session ID # -> Low Level agent failed to set the session information for session ID #

• Session manager reported a fatal error while creating session - return code #: High Level Agent could not create a session.

• Session manager indicted processing should exit - return code #: Session manager could not process the data.

• Responses manager indicted processing should exit - return code #: Response manager could not process the data

• Variable manager failed to shutdown: Could not shutdown authorization variable manager.

• Variable Manager failed to process variables: User authorization has failed.

• Failed to initialize Administration Manager: High Level agent initialization error.

• Failed to initialize filter context: High Level agent initialization error.

• Failed to initialize Resource manager: High Level agent initialization error.

• Failed to initialize Sessionmanager: High Level agent initialization error.

• Failed to initialize Protection Manager: High Level agent initialization error.

• Failed to initialize Credential Manger: High Level agent initialization error.

• Failed to initialize Challenge Manager: High Level agent initialization error.

• Failed to initialize Authentication Manager: High Level agent initialization error.

• Failed to initialize Authorization Manager: High Level agent initialization error.

• Initialization successful : High Level agent initialization successful.

• Failed to shutdown Resource manager: High Level agent shutdown error.

• Failed to shutdown Session Manager: High Level agent shutdown error.

• Failed to shutdown Protection Manager: High Level agent shutdown error.

• Failed to shutdown Credential Manager: High Level agent shutdown error.

• Failed to shutdown Challenge manager: High Level agent shutdown error.

• Failed to shutdown Authentication Manager: High Level agent shutdown error.

• Failed to shutdown Authorization Manger: High Level agent shutdown error.

• Failed to shutdown Administration manager: High Level agent shutdown error.

• Shutdown successful: High Level agent shutdown successful.

• Administration manager reported fatal error: High Level agent request processing error.

• Resource manager unable to handle request, or Manager reported fatal error - return code #: High Level agent request processing error.

• Resource Manager indicated processing should exit - return code # : High Level agent request processing error.

• Session Manager indicated processing should exit - return code #: High Level agent session processing error.

• Session manager reported a fatal error while establishing session - return code # : High Level agent session processing error.

• Protection Manager returned - return code #: High Level agent request processing error.

• Protection manager was unable to determine if resource is protected, or reported fatal error:

• Agent could not determine if the resource is protected or not

• Challenge Manager unable to handle request, or Manager reported fatal error: Agent could not challenge the user.

• Credential manager reported fatal error - return code #: Agent could not get the user credentials.

• Credential manager indicted processing should exit - return code #: Agent could not get the user credentials.

• Challenge manager unable to handle request, or manager reported fatal error: Agent could not authenticate the user.

• Authentication manager indicated processing should exit - return code: Agent could not authenticate the user.

• Authentication Manager reported a fatal error while authenticating user: Agent could not authenticate the user.

• Authorization manager indicated processing should exit: Agent could not authorize the user.

• User authenticated and authorized: Agent was able to authenticate and authorize the user.

• Advanced Authenticated manager indicated processing should exit: Advance authentication(such as fcc) failure

LLAWP Messages: Cause:

• Log Queue initialized: Agent has been able to initialize local message buffer.

• Log Queue shutting down: Agent is shutting down the logging process.

• Message Bus received query message from client #: Agent LLAWP process has received a message and is processing it

• Message Bus received open message from client #: LLAWP process has received a request to add the client to the list

Environment

Release:
Component: SMAPC