CA Workflow installation fails with error "ProductException: (error code = 601; message="JVM not found")".

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This document explains the steps to resolve the CA Workflow installation error.

Solution:

The CA Workflow installation fails and the error message ProductException: (error code = 601; message="JVM not found") appears in the pdm_install_wf.log file. This error occurs if the Java Runtime environment is either not installed or the path is not set in the environmental variables.

Steps to resolve the issue:

1. Check if JRE is installed:
   
   On the ServiceDesk server navigate to C:\Program Files\CA\SC folder and check if there is a JRE folder present. If its not present:
   
   
   1. Navigate to \ca_tps.nt\JRE_1_5 folder on the DVD 1 and run the jre-1_5_0_16-windows-i586-p.exe installer.
      
      
2. Set the path:
   
   If the JRE is installed, open the command prompt and run the command java to see if returns the java parameters. If it returns an error invalid command
   
   
   1. Right click My Computer -> Properties -> Advanced -> Environmental Variables
   2. Under System Variables, double click on Path variable.
   3. At the end add a semi-colon and enter the path for JRE. The default path is C:\Program Files\CA\SC\JRE\1.6.0_00\bin
   4. Click on OK

Try installing CA Workflow again.

Environment

Release:
Component: ARGIS