Udm_manager queue backing up on UIM 8.5

Article Id: 5324

Status: Published

Updated On: 14-02-2018 08:11

Legacy Id: TEC1939828

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) , NIMSOFT PROBES

Issue/Introduction:

Udm_manager queue was backing up and no longer draining. The udm_manager probe has no errors.

Cause:

This was due to an improperly removed Trellis service. Trellis was failing to load properly causing issues with udm_manager.

Environment:

Release: CNMSPP99000-8.5-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

Resolution:

Please follow article TEC1486602 to properly remove Trellis services.