Udm_manager queue backing up on UIM 8.5

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Udm_manager queue was backing up and no longer draining. The udm_manager probe has no errors.

Environment

Release: CNMSPP99000-8.5-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

Cause

This was due to an improperly removed Trellis service. Trellis was failing to load properly causing issues with udm_manager.

 

Resolution

Please follow article TEC1486602 to properly remove Trellis services.