Visualizer service stops immediately after starting.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

The following are the steps to resolve the issue where Visualizer services stops immediately after starting.

Solution:

This happens when there is a conflict with the shutdown port of Visualizer with other products.

You may find the following errors in the logs under the Tomcat/log folder

Dec 4, 2009 8:05:11 AM org.apache.jk.common.ChannelSocket init
INFO: Port busy 8009 java.net.BindException: Address already in use: JVM_Bind

To resolve this problem we may need to change the Shutdown port of Tomcat by navigating to the following directory:
C:\Program Files\CA\SharedComponents\Tomcat\5.5.12\conf

Open the file server.xml and and look for the following line:
<Server port="9005" shutdown="SHUTDOWN">

Replace 9005 with any other port number which is not being used by other products.

This can be validated using netstat -a

Once these changed save the file and restart the Visualizer service.

Environment

Release:
Component: ARGIS