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What permissions does the MDBadmin need for the MDB?
Article ID: 53189
CA Service Management - Service Desk Manager
The MDBadmin needs the following Grants:
Select, Insert, Update, Create, Delete
Release: 17.1 and 17.2
You will need a user with DBMS Administrator(mdbadmin) privileges for installation/updating.
This is documented in pre-installation considerations:CA Service Management Default User Information
The DBA can simply disable the account after installation/update is complete. This is not the account that will be used by the application.