A Document Repository is used to store Service Desk Attachments.
By default, the repositories are located on the primary server. No extra configuration is required to make them work. However, it may be desirable to store a repository on a secondary server for better efficiency or security.
To place the repository on a remote server requires installing a secondary server with a running repository daemon (rep_daemon) according to the following instructions.
Prerequisites for the Remote Document Repository Server
The system requirements for remote Document Repository server are:
Instructions to Configure Repository Daemon on a Secondary Server
Warning: Incorrect use of the pdm_edit process can disable your system. Take a file system backup of all files that are replaced during the pdm_edit process prior to starting. This includes but is not limited to the /pdmconf directory, /www directory and NX.ENV files. A full list of files that may be updated by the process is produced upon exiting the pdm_edit process. These files require manual copying before they take effect, so there is time at this point to take a backup of the affected areas.
See also the Service Desk r11 and r12 Administration Guides.