The reports tab in ServiceDesk displays two frames with reports. Is there a way to change it to a single frame?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

The CA Business Intelligence Reports are displayed in two frames in the Reports tab of ServiceDesk. This document explains the steps to modify the web form to display the reports in a single frame.

Solution:

The Reports tab in ServiceDesk is a multi frame by default. This can be modified using the web screen painter.

1. Login to ServiceDesk Web Screen Painter as Administrator
   
   
2. Click on File->Open
   
   
3. From Analyst->Default open Multiframe_reports_admin.htmpl See Figure 1
   
   Figure 1
   

   <Please see attached file for image>

   
   
   
4. Find the following script
   

    <SCRIPT>
      <PDM_MACRO NAME=startFrameset id="frameset01_admin" cols="50%,50%" border=2 onload="frameset_loaded();">
      <PDM_MACRO NAME=frame id="Frame1_admin" frame_name="Frame1_admin" web_form_name="overall_summary"
                     title="Frame1_admin" style="border: 1px #8B939A solid;" marginheight=0 marginwidth=0>
      <PDM_MACRO NAME=frame id="Frame2_admin" frame_name="Frame2_admin" web_form_name="asset_list"
                   title="Frame2_admin" style="border: 1px #8B939A solid;" marginheight=0 marginwidth=0>
       <PDM_MACRO NAME=endFrameset>
    </SCRIPT>

5. Modify the values of cols and comment the line with frame id Frame2_admin. See Figure 2
   

    <SCRIPT>
      <PDM_MACRO NAME=startFrameset id="frameset01_admin" cols="100%" border=2 onload="frameset_loaded();">
      <PDM_MACRO NAME=frame id="Frame1_admin" frame_name="Frame1_admin" web_form_name="overall_summary" 
                                   title="Frame1_admin" style="border: 1px #8B939A solid;" marginheight=0 marginwidth=0>
    // <PDM_MACRO NAME=frame id="Frame2_admin" frame_name="Frame2_admin" web_form_name="asset_list" 
                                   title="Frame2_admin" style="border: 1px #8B939A solid;" marginheight=0 marginwidth=0>
      <PDM_MACRO NAME=endFrameset>
    </SCRIPT>

   Figure 2
   

   <Please see attached file for image>

   
   
   
6. Click on File->Save
   
   
7. Click on File->Publish
   
   
8. Clear the cache in Internet Explorer.
   
   The reports will be displayed in a single frame. See Figure 3
   
   Figure 3
   

   <Please see attached file for image>

   

Environment

Release:
Component: ARGIS