Description:
The CA Business Intelligence Reports are displayed in two frames in the Reports tab of ServiceDesk. This document explains the steps to modify the web form to display the reports in a single frame.
Solution:
The Reports tab in ServiceDesk is a multi frame by default. This can be modified using the web screen painter.
<Please see attached file for image>
<SCRIPT>
<PDM_MACRO NAME=startFrameset id="frameset01_admin" cols="50%,50%" border=2 onload="frameset_loaded();">
<PDM_MACRO NAME=frame id="Frame1_admin" frame_name="Frame1_admin" web_form_name="overall_summary"
title="Frame1_admin" style="border: 1px #8B939A solid;" marginheight=0 marginwidth=0>
<PDM_MACRO NAME=frame id="Frame2_admin" frame_name="Frame2_admin" web_form_name="asset_list"
title="Frame2_admin" style="border: 1px #8B939A solid;" marginheight=0 marginwidth=0>
<PDM_MACRO NAME=endFrameset>
</SCRIPT>
<SCRIPT>Figure 2
<PDM_MACRO NAME=startFrameset id="frameset01_admin" cols="100%" border=2 onload="frameset_loaded();">
<PDM_MACRO NAME=frame id="Frame1_admin" frame_name="Frame1_admin" web_form_name="overall_summary"
title="Frame1_admin" style="border: 1px #8B939A solid;" marginheight=0 marginwidth=0>
// <PDM_MACRO NAME=frame id="Frame2_admin" frame_name="Frame2_admin" web_form_name="asset_list"
title="Frame2_admin" style="border: 1px #8B939A solid;" marginheight=0 marginwidth=0>
<PDM_MACRO NAME=endFrameset>
</SCRIPT>
<Please see attached file for image>
<Please see attached file for image>