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Why the Assets are Grayed in DSM Explorer under All Computers?

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Article ID: 53130

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Server Automation CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Some assets under All Computers are grayed out as shown in the screenshot below.

<Please see attached file for image>

Figure 1

Solution:

The machines which are grayed out in the DSM Explorer are brought in to DSM using the SMS proxy agent. The SMS proxy agent uses a DSM plug-in to convert the SMS data to DSM Discovered data format.

It can be processed by DSM tools as well as by AMS (Asset Maintenance System) and UAI (Unicenter Asset Intelligence).

In the screenshot below, there is no Asset management agent installed and the Origin shows: Microsoft SMS (it clearly says that this asset is collected using the SMS adapter). The SMS Connector normalizes SMS data into CA understandable format (this is called Normalization) which is added to CA's MDB using standard APIs and processes. These assets are grayed out in the DSM Explorer.

<Please see attached file for image>

Figure 2

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component:

Attachments

1558720973935000053130_sktwi1f5rjvs16vvr.gif get_app
1558720971944000053130_sktwi1f5rjvs16vvq.gif get_app
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