NFA Data Source fails to sync in Portal

Products

• CA Network Flow Analysis (NetQos / NFA)
• DX NetOps
• CA Performance Management - Usage and Administration

Issue/Introduction

The NFA Data Source fails with the error "DS_PRODUCT_ID_CHANGED error for the NFA data source" which can be seen in the DMService logs.

Data source fails to sync and receives this error: "DS_PRODUCT_ID_CHANGED error for the NFA data source"

Environment

All DX NetOps Performance Management releases

All DX NetOps Network Flow Analysis releases

Resolution

On NFA:

1. Use this URL on the NFA Console server to get the product id: http://localhost/reporterdatasource/productsyncws.asmx

2. Click on the 'ProductID' link. 

3. Click on the 'Invoke' button on the next page.  

 

This will open a new window with the product ID as a string.  Take note of this new product ID: 

< string xmlns =" http://netqos.com/ProductSyncWS " > productID </ string >

 

On Portal:

1. Open a shell to the Portal host

2. mysql netqosportal -unetqos -pPASSWORD (enter your custom pasword)

3. select * from data_sources2\G;

- confirm the "SourceType" of the NFA data source

4. update data_sources2 set SourceGUID='NFA productID ' where SourceType=<SourceType>;

- EX: update data_sources2 set SourceGUID='1234567890' where SourceType=2;