CAM communication to active connected machines is broken, when the (system) date and time settings is shifted backwards.

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Article ID: 53128

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Server Automation CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

After changing the date/time backwards on a DSM Agent, CAM would not be able to validate the acknowledgement messages received from DSM server.
After several attempts, these CAM messages get stored in a CAM message queue and after some time, CAM communication breaks down between the agent and the server and all CAM messages are piled up in the queue.

This behavior can be observed by running the 'camstat' command.

The solution is to clear the CAM queue manually by using the command
camq -c -n <IP ADDRESS>

(OR)

recycling CAM as follows:

  • camclose
  • Delete the file C:\Program Files\CA\DSM\appdata\cfnotsrvd.dat
  • cam start -c

Note: DSM and CAM are equipped with a time handling routine and changes caused by daylight saving are catered and managed automatically.

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component: