pdm_kit bulk load and supported file formats

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Article ID: 53116

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Updated On:

Products

KNOWLEDGE TOOLS CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

Does Service Desk support the bulk loading of knowledge documents?  What file formats are supported?

Environment

Release: CA Service Desk Manager 14.1 and higher

Resolution

Knowledge documents can be imported (bulk loaded) using the pdm_kit utility, described in Appendix D of the Administrator Guide. The pdm_kit utility supports KBI, KPF and TXT (user-defined text file) file formats.

IMPORTANT: Do not use homegrown utilities, INSERT statements, etc. or any other non-supported method to import knowledge documents as these are likely to render your knowledgebase inconsistent.