Bulk Loading Knowledge Documents.

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Article ID: 53116

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Does Service Desk support the bulk loading of knowledge documents?

Solution:

Knowledge documents can be imported (bulk loaded) using the pdm_kit utility, described in Appendix D of the Administrator Guide. The pdm_kit utility supports KBI, KPF and TXT (user-defined text file) file formats.

IMPORTANT: Do not use homegrown utilities, INSERT statements, etc. or any other non-supported method to import knowledge documents as these are likely to render your knowledgebase inconsistent.

Environment

Release:
Component: ARGIS