Bulk Loading Knowledge Documents.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Does Service Desk support the bulk loading of knowledge documents?

Solution:

Knowledge documents can be imported (bulk loaded) using the pdm_kit utility, described in Appendix D of the Administrator Guide. The pdm_kit utility supports KBI, KPF and TXT (user-defined text file) file formats.

IMPORTANT: Do not use homegrown utilities, INSERT statements, etc. or any other non-supported method to import knowledge documents as these are likely to render your knowledgebase inconsistent.

Environment

Release:
Component: ARGIS