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Clarity: Message from NSAPI plugin: No backend server available for connection timed out after 10 seconds or idempotent set to OFF.


Article ID: 53089


Updated On:


CA Identity Manager CA Identity Governance CA Identity Portal Clarity PPM On Premise



The affected users are on a different network and recently there was a change in their firewall to access Clarity. The issue is only with OBS lookup; the user is able to browse resource or other custom lookups in Clarity. Sometimes when they select the OBS lookup the user sees the following:

Figure 1


Release: NCSVCS05900-8.1-Clarity-Service Connect-for MS-SQL



This is a WebLogic message and not from Clarity (which reuses connections). It is a known WebLogic bug (CR220685) with the following explanation:

WebLogic Server no longer retries using a new connection when the following are all true:

Idempotent is set to OFF.

A recycled connection is being used.

The backend server is not responsive.

The customer needs to contact WebLogic to remedy this problem.

Keywords: CLARITYKB, installation, configuration.


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