Clarity: Message from NSAPI plugin: No backend server available for connection timed out after 10 seconds or idempotent set to OFF.

Products

• Clarity PPM On Premise

Issue/Introduction

Description:

The affected users are on a different network and recently there was a change in their firewall to access Clarity. The issue is only with OBS lookup; the user is able to browse resource or other custom lookups in Clarity. Sometimes when they select the OBS lookup the user sees the following:

 

Environment

Release: NCSVCS05900-8.1-Clarity-Service Connect-for MS-SQL
Component:

Resolution

Solution:

 

This is a WebLogic message and not from Clarity (which reuses connections). It is a known WebLogic bug (CR220685) with the following explanation:

 

WebLogic Server no longer retries using a new connection when the following are all true:

 

Idempotent is set to OFF.

A recycled connection is being used.

The backend server is not responsive.

The customer needs to contact WebLogic to remedy this problem.

 

Keywords: CLARITYKB, installation, configuration.