In CMDB Visualizer, when you apply a Filter which filters "External Organizations", the graph still shows an external organization CI if it is connected another CI.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

In CMDB Visualizer, when you apply a Filter which filters "External Organizations", the graph still shows an external organization CI if it is connected another CI. This is by design.

Please see Figure 1 with No Filter applied which shows External Organizations Asset A, Asset B & Asset C:

Figure 1:

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Set up the filter to filter out external organizations as shown in Figure 2:

Figure 2:

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Figure 3:

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Figure 4:

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Now apply the filter ?no org? and ensure Level 2 is selected.  Asset A is an external organization which should not appear on Visualizer, however, it appears as shown in Figure 5:

Figure 5:

<Please see attached file for image>

The reason for "Asset A" to be shown in the filtered diagram is that it is connected with "Asset Z". Also, "Asset A" has Gray Circle in the final diagram to highlight the effect. This is by design.

Environment

Release:
Component: ARGIS