No alarms on USM

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Article ID: 5306

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Alarms are not being displayed in USM. 

Cause

Alarms where not being displayed in USM/UMP from encountering a back-end database problem. Which was caused in the database.db log file.

Environment

UIM 8.x

Resolution


1.Deactivate and reactive WASP probe 

2.Deactivate the NAS probe 

3.Renamed the below files: 
\Nimsoft\probes\service\nas transactionlog.db & database.db and then reactivated the NAS probe 

4. Deactivate the NAS probe 


5. Deactivate the Trellis probe 


6 Reactive the NAS probe first and then the Trellis probe