When I try to add a WINNT User to a Group for Remote Control Permissions I get the following error: "The operation to get effective settings failed with error RC_CANT_RESOLVE_USER. Click Help for more information. (RCM217227)".


Article ID: 53052


Updated On:


CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA Server Automation


IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to create back up of the registry and ensure that you understand how to restore the registry if a problem may occur.
For more information about how to back up, restore, and edit the registry, please review the relevant Microsoft Knowledge Base articles on support.microsoft.com.

To address the above problem, please follow the procedure below:

  1. On the Domain Manager, ensure that 'HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\restrictanonymous' is set to 0

  2. Run the following commands on the Domain Manager:
    caf setprop rcmanager setcreds 1
    caf setcreds rcmanager user "domainname\DomAcount" password "accountpwd"

  3. Recycle rcmanager using:
    caf stop rcmanager
    caf start rcmanager


Release: UASIT.99000-11.2-Asset Intelligence