When I try to add a WINNT User to a Group for Remote Control Permissions I get the following error: "The operation to get effective settings failed with error RC_CANT_RESOLVE_USER. Click Help for more information. (RCM217227)".

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA Server Automation

Issue/Introduction

IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to create back up of the registry and ensure that you understand how to restore the registry if a problem may occur.
For more information about how to back up, restore, and edit the registry, please review the relevant Microsoft Knowledge Base articles on support.microsoft.com.

To address the above problem, please follow the procedure below:

1. On the Domain Manager, ensure that 'HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\restrictanonymous' is set to 0
   
   
2. Run the following commands on the Domain Manager:
   caf setprop rcmanager setcreds 1
   caf setcreds rcmanager user "domainname\DomAcount" password "accountpwd"
   
   
3. Recycle rcmanager using:
   caf stop rcmanager
   caf start rcmanager

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component: