How do I update an existing Configuration Item in Service Desk if the hostname of any server/computer changes in DSM?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description

The following procedure describes how to update an existing Configuration Item in Service Desk if the hostname of any server/computer changes in DSM.

Solution

Unicenter Service Desk provides a utility called 'pdm_discimp' to import assets from DSM (CA Desktop and Server Management) to Unicenter Service Desk. When the hostname of any server/computer changes, DSM picks up the new hostname. However, using 'pdm_discimp' to import again does not update the existing Asset/Configuration Item with the new hostname. The old hostname is still shown in Configuration Item detail screen.

'pdm_discupd' is the utility that updates existing assets in Service Desk with new information if available. This is not run automatically. It needs to be run manually so that Service Desk has up-to-date information regarding Assets/CIs.

The syntax for running this utility is:

                 
  pdm_discupd

This utility will query the ca_logical_asset, ca_asset, and ca_logical_asset_property tables, using various parameters, and attempt to update Service Desk CIs from the discovered values.

NOTE: In R11.2, this utility is not available out of the box. You must apply the Service Desk r11.2 Cumulative patches to get this utility. However, in R12, it is available out of the box.

Environment

Release:
Component: ARGIS