When wsp:domsrvr and webengine processes are configured only on the primary server, pdm_wsp (Web Screen Painter) tries to access the secondary server because the "web_cgi_url" option is set to the secondary server link. It will timeout after being launched. How to resolve this issue?
To resolve the issue, set @NX_WSP_CGI_URL=http://<hostname>/CAisd/pdmweb.exe in the NX.env file. To do so, run the following command from the command Prompt on the Primary ServiceDesk server machine (one line):
pdm_options_mgr -c -s WSP_CGI_URL -v http://<hostname>/CAisd/pdmweb.exe -a pdm_option.inst -t
Note: <hostname> is the host name of the ServiceDesk Server.
On every Secondary ServiceDesk server, manually add or update the above mentioned NX variable in the NX.env file located under NX_ROOT directory.
A ServiceDesk Product recycle is normally needed for the new NX variable to take effect.