A timeout message is displayed when trying to launch Web Screen Painter (pdm_wsp).

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

When wsp:domsrvr and webengine processes are configured only on the primary server, pdm_wsp (Web Screen Painter) tries to access the secondary server because the "web_cgi_url" option is set to the secondary server link. It will timeout after being launched. How to resolve this issue?

Solution:

To resolve the issue, set @NX_WSP_CGI_URL=http://<hostname>/CAisd/pdmweb.exe in the NX.env file. To do so, run the following command from the command Prompt on the Primary ServiceDesk server machine (one line):

pdm_options_mgr -c -s WSP_CGI_URL -v http://<hostname>/CAisd/pdmweb.exe -a pdm_option.inst -t

Note: <hostname> is the host name of the ServiceDesk Server.

On every Secondary ServiceDesk server, manually add or update the above mentioned NX variable in the NX.env file located under NX_ROOT directory.

A ServiceDesk Product recycle is normally needed for the new NX variable to take effect.

Environment

Release:
Component: ARGIS