ServiceDesk load failure with errors: "Can't find ahdtop in menubar.htmpl" OR "No ahdtop!"

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Article ID: 53017

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

When users try to bring up ServiceDesk web page they get the following errors pop up.

  1. Can't find ahdtop in menubar.htmpl.

  2. No ahdtop!

Solution:

This happens if we bookmark the already logged in session. The bookmark it contains the bopsid from the previous session and SD will not consider that session as authenticated and generate the error. The JavaScript on the client side generating that error and restarting the session should take care of the problem. Delete bookmark, launch web client session, logout, delete everything from the url except http://servername/caisd/pdmweb.exe and bookmark this url.

Environment

Release:
Component: ARGIS