Billing and usage_metering - Unable to complete billing reports
Article ID: 5301
Updated On:
Products
Issue/Introduction
Billing and usage_metering - Unable to complete billing reports, the subscription window shows "No subscriptions" and "Connectivity to service URL doesn't exist from this machine."
Environment
Cause
1. Increase the billing probe log level to 5 and the log size to 10000.
2. Restart the probe and attempt to run a billing report.
3. The log file displays the following error:
ERROR [Thread-14, com.nimsoft.billing.calculation.BillingCalculationDelegate] No active offline subscription is configured. Unable to perform billing calculation until configuration is performed.
Resolution
1. In the Offline Billing section, click Configure Offline Subscription File.
2. Navigate to nms_offline_setup.subscription.
**NOTE: If this file currently exists in a probes/service/billing/ directory, then copy it to another location (such as your desktop) and select from this non-billing probe location. The configuration will not succeed if selecting the file from the billing probe directory. Click the OK button.**
3. Click Import. You know the import succeeded when:
- A message states that the probe has been successfully configured.
- The Subscription ID field is populated with an encrypted string of characters that uniquely identify a billing report for a specific customer.
Additional Information
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