Billing and usage_metering - Unable to complete billing reports

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Article ID: 5301

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Billing and usage_metering - Unable to complete billing reports, the subscription window shows "No subscriptions" and "Connectivity to service URL doesn't exist from this machine."

Cause

1. Increase the billing probe log level to 5 and the log size to 10000. 

2. Restart the probe and attempt to run a billing report. 

3. The log file displays the following error: 

ERROR [Thread-14, com.nimsoft.billing.calculation.BillingCalculationDelegate] No active offline subscription is configured. Unable to perform billing calculation until configuration is performed.

Environment

UIM 8.4 and aboveUsage_metering probe 8.0Billing probe 8.20

Resolution

1. In the Offline Billing section, click Configure Offline Subscription File. 

2. Navigate to nms_offline_setup.subscription. 

**NOTE: If this file currently exists in a probes/service/billing/ directory, then copy it to another location (such as your desktop) and select from this non-billing probe location. The configuration will not succeed if selecting the file from the billing probe directory. Click the OK button.** 

3. Click Import. You know the import succeeded when: 

- A message states that the probe has been successfully configured. 

- The Subscription ID field is populated with an encrypted string of characters that uniquely identify a billing report for a specific customer.

Additional Information

Billing probe - https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/billing/billing-release-notes.html

Usage_metering - https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/usage-metering-usage-metering/usage-metering-usage-metering-release-notes.html