Could not start the Ingres Intelligent Database [EI] service on Local Computer. Error 183: Cannot create a file when that file already exists.

Products

• CA Directory
• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent

Issue/Introduction

Description

Unable to start Ingres and the following error is received: Error 183: Cannot create a file when that file already exists.
WCC cannot be used due to this error.

Solution

1. Rename the following file:
   C:\Program Files\CA\SC\Ingres[EI]\ingres\files\symbol.tbl
2. Rename the existing C:\Program Files\CA\SC\Ingres[EI]\ingres\files\symbol.bak file to symbol.tbl
3. Kill process 'iigcn.exe' if it is still running
4. Start the Ingres Intelligent Database [EI] service
5. A reboot may be required to ensure changes take full effect

Environment

Release:
Component: ETRDIR