Could not start the Ingres Intelligent Database [EI] service on Local Computer. Error 183: Cannot create a file when that file already exists.
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Article ID: 52993
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Products
CA DirectoryCA Workload Automation AE - Business Agents (AutoSys)CA Workload Automation AE - Scheduler (AutoSys)Workload Automation Agent
Issue/Introduction
Description
Unable to start Ingres and the following error is received: Error 183: Cannot create a file when that file already exists. WCC cannot be used due to this error.
Solution
Rename the following file: C:\Program Files\CA\SC\Ingres[EI]\ingres\files\symbol.tbl
Rename the existing C:\Program Files\CA\SC\Ingres[EI]\ingres\files\symbol.bak file to symbol.tbl
Kill process 'iigcn.exe' if it is still running
Start the Ingres Intelligent Database [EI] service
A reboot may be required to ensure changes take full effect