Could not start the Ingres Intelligent Database [EI] service on Local Computer. Error 183: Cannot create a file when that file already exists.

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Article ID: 52993

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Updated On:

Products

DIRECTORY CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent

Issue/Introduction

Description

Unable to start Ingres and the following error is received: Error 183: Cannot create a file when that file already exists.
WCC cannot be used due to this error.

Solution

  1. Rename the following file:
    C:\Program Files\CA\SC\Ingres[EI]\ingres\files\symbol.tbl
  2. Rename the existing C:\Program Files\CA\SC\Ingres[EI]\ingres\files\symbol.bak file to symbol.tbl
  3. Kill process 'iigcn.exe' if it is still running
  4. Start the Ingres Intelligent Database [EI] service
  5. A reboot may be required to ensure changes take full effect

Environment

Release:
Component: ETRDIR