How can I uninstall the Asset Management 4.0 Agent installed as a service on a computer?

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description

The Asset Management Agent 4.0 could be either run as a command (no need for resident software on the computer memory) or as a windows service.
How can I proceed to uninstall it, if it is installed as a service?

Solution

In order to uninstall the TNGAMO 4.0 agent installed as a windows service proceed as stated here below:

1. Go to the computer running the AMO 4.0 service agent.

• Locate the folder the agent binaries are read from. This can be either a local folder or a network share.

To do so open the %WINDIR%\UMCSTUB.LOG file with a text editor and look for lines similar to the following ones:

---

        ...       2.14 2009-10-12 01:57:56  - Reading Schedule options...       2.14 2009-10-12 01:57:56  Reading Schedule file...       2.14 2009-10-12 01:57:56  \\AMO40SRV\AMAGENTS$\UMCSTUB.INI       ...

---

• UMCSTUB.INI is placed in the folder the binaries are picked up from. In this example it is a remote folder \\AMO40SRV\AMAGENTS$.

• If it is a remote location map it to a drive letter.

• Open a DOS command prompt window and make your default working directory the one UMCSTUB.INI is located in.

• Execute the following commands:

  net  stop  amoagentumcrem     amoagent

• The Asset Management Agent 4.0 service should have been removed from the computer.

Environment

Release:
Component: TNGAMO