How can I uninstall the Asset Management 4.0 Agent installed as a service on a computer?

Article Id: 52972
Status: Published
Updated On: 14-02-2018 06:43
Legacy Id: TEC500847
Products:
CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager , CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Description

The Asset Management Agent 4.0 could be either run as a command (no need for resident software on the computer memory) or as a windows service.
How can I proceed to uninstall it, if it is installed as a service?

Solution

In order to uninstall the TNGAMO 4.0 agent installed as a windows service proceed as stated here below:

  1. Go to the computer running the AMO 4.0 service agent.


  • Locate the folder the agent binaries are read from. This can be either a local folder or a network share.

    • To do so open the %WINDIR%\UMCSTUB.LOG file with a text editor and look for lines similar to the following ones: 

            ...       2.14 2009-10-12 01:57:56  - Reading Schedule options...       2.14 2009-10-12 01:57:56  Reading Schedule file...       2.14 2009-10-12 01:57:56  \\AMO40SRV\AMAGENTS$\UMCSTUB.INI       ...
  • UMCSTUB.INI is placed in the folder the binaries are picked up from. In this example it is a remote folder \\AMO40SRV\AMAGENTS$.


  • If it is a remote location map it to a drive letter.


  • Open a DOS command prompt window and make your default working directory the one UMCSTUB.INI is located in.


  • Execute the following commands: 
    net  stop  amoagentumcrem     amoagent


  • The Asset Management Agent 4.0 service should have been removed from the computer.

Environment:

Release:
Component: TNGAMO