Clarity: NSA UNKNOWN STATUS SERVICES - 'net' is not recognized as an internal or external command.

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Article ID: 52962

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL CA Identity Manager CA Identity Governance CA Identity Portal Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Description:

  1. Logs continuously shows the following error:

    'net' is not recognized as an internal or external command, operable program or batch file.

  2. It is not possible to view the status or manage services from the NSA Page.

Solution:

The configuration is incorrect for the PATH variable.

  1. Go to Settings -> Control Panel -> System -> Advanced Tab -> Environment Variables -> System Variables

  2. Edith the PATH variable per the installation guide the following variables should be included:

    %JAVA_HOME%\bin;%NIKU_HOME%\bin;%PATH%

    REMOVE %PATH% at the very end.

    should read:

    %JAVA_HOME%\bin;%NIKU_HOME%\bin;

    After you do this, you will need to restart the server, and restart the Clarity services.

    Now you should be able to manage services from NSA.

    Reference the Clarity Installation Guide for more configuration information.

Keywords: CLARITYKB, csa, clarity system administration, app.

Environment

Release:
Component: PPMENV