The manage events icon is not visible on a legal document configuration.

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Article ID: 5295

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

In CA Asset Portfolio Management (APM), we created a new Legal Document configuration, but none of the fields in the configuration display the manage event icon. 

Environment

CA Asset Portfolio Management 14.1

Resolution

After defining the Legal Document configuration parameters, like the configuration name, and whether it is global or across all legal templates, it is necessary to click the SAVE button.  After the legal document configuration is saved, then if it is a global configuration, the manage event icon will be visible next to the appropriate fields. 

Additional Information

Additional information on Configurations can be found here in the CA Service Management 14.1 online documentation: 

https://docops.ca.com/ca-service-management/14-1/en/administering/configuring-ca-asset-portfolio-management/how-to-configure-the-user-interface