Unable to start the Common Server <cserver> plugin.

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Server Automation
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

The common server component (cserver) of the CAF service is unable to start. As soon as it is started it stops again.

The following error is displayed in Windows Event Viewer:

<Please see attached file for image>

Solution:

The reason for this could be a corrupted server collect file. Since the cserver plugin does not startup, we can reset the cserver (common server) by cleaning up the ServerDB directory on the respective Scalability server.
Copy the following directories to a different location
"\CA\DSM\ServerDB\Common\Collect\master" "\CA\DSM\ServerDB\Common\collect\collect"

After the directories are copied, delete all files from the 2 directories.

Restart the cserver plugin using 'caf start cserver'

The cserver will create a new set of server files and should start up fine.

Note: The 'sdserver' plugin is dependent on cserver. If the 'sdserver' service is stopped start it using 'caf start sdserver'.

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component: