Unable to start the Common Server <cserver> plugin.

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Article ID: 52943

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Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Server Automation CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

The common server component (cserver) of the CAF service is unable to start. As soon as it is started it stops again.

The following error is displayed in Windows Event Viewer:

<Please see attached file for image>

Figure 1

Solution:

The reason for this could be a corrupted server collect file. Since the cserver plugin does not startup, we can reset the cserver (common server) by cleaning up the ServerDB directory on the respective Scalability server.
Copy the following directories to a different location
"\CA\DSM\ServerDB\Common\Collect\master" "\CA\DSM\ServerDB\Common\collect\collect"

After the directories are copied, delete all files from the 2 directories.

Restart the cserver plugin using 'caf start cserver'

The cserver will create a new set of server files and should start up fine.

Note: The 'sdserver' plugin is dependent on cserver. If the 'sdserver' service is stopped start it using 'caf start sdserver'.

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component:

Attachments

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