How to Reset Administrator login password in Business Objects.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Steps to Reset Administrator password.

1. Take a backup of the repository database.

• Stop the CMS service.

• In the repository database, delete the record with OBJECTID 12 and 13 from the CMS_INFOOBJECTS5 table.

  Delete cms_infoobjects5
  where objectid in (12,13).

• Restart the CMS, and the Administrator ID will be recreated with a blank password.

• Now Login again with Administrator user id and blank password.

• Go to "HOME", Select Users->administrator->scroll down to set the new password.
  

Environment

Release:
Component: SDBOXI