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Error "Unable to find servers in CMS and cluster with kind cacheserver and extra criteria null" when running reports from Reports tab in Service Desk.


Article ID: 52924


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager



This error occurs if the IP address set in the ODBC Driver configuration is incorrect.


This error occurs if the IP address in ODBC Driver is incorrect. To resolve the issue, perform the following steps:

  1. Open the ODBC Driver for BOXI, "casd_<Machine Name>".

  2. Click on Configure/Advanced/Update.

  3. Verify or Change IP address as necessary (incorrect IP address or machine name here will trigger the underlying problem), then hit ok.

  4. Logoff and re-login to Service Desk.

You should no longer see the error message and able to run reports successfully.


Component: SDBOXI