Error "Unable to find servers in CMS and cluster with kind cacheserver and extra criteria null" when running reports from Reports tab in Service Desk.

Article Id: 52924
Status: Published
Updated On: 14-02-2018 06:43
Legacy Id: TEC492192
Products:
SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Description:

This error occurs if the IP address set in the ODBC Driver configuration is incorrect.

Solution:

This error occurs if the IP address in ODBC Driver is incorrect. To resolve the issue, perform the following steps:

  1. Open the ODBC Driver for BOXI, "casd_<Machine Name>".

  2. Click on Configure/Advanced/Update.

  3. Verify or Change IP address as necessary (incorrect IP address or machine name here will trigger the underlying problem), then hit ok.

  4. Logoff and re-login to Service Desk.

You should no longer see the error message and able to run reports successfully.

Environment:

Release:
Component: SDBOXI