What do I need to track down deadlocks that are appearing in the app-niku or bg-niku logs for Oracle?

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Article ID: 52918

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL CA Identity Manager CA Identity Governance CA Identity Portal Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Description:

Under periods of heavy load or heavily intensive querying, database servers can experience deadlocking. Tracking such errors is time consuming and require a number of log files.

Solution:

To track down deadlocks, you can locate the following. These files are also useful if you provide those to CA Tech Support if you decide to create a support case.

  1. Any recent .trc files from the oracle\udump directory.

  2. The app-niku and bg-niku logs (make sure to include the logs spanning the time in which the problem occurred.).

  3. The app-access logs can be useful, but only if the enhanced logging is enabled. Please refer to the knowledgebase article, titled, "Clarity: How do I activate enhanced logging for app-access logs using Apache Tomcat?" for more information.

Keywords: deadlock, Oracle, udump, trc.

Environment

Release: NCSVCS05900-8.1-Clarity-Service Connect-for MS-SQL
Component:
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