Identity Manager - Unlock User Search Returns No Results.

Products

• CA Directory
• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Risk Analytics
• CA Secure Cloud SaaS - Arcot A-OK (WebFort)
• CLOUDMINDER ADVANCED AUTHENTICATION
• CA Secure Cloud SaaS - Advanced Authentication
• CA Secure Cloud SaaS - Identity Management
• CA Secure Cloud SaaS - Single Sign On
• CA Security Command Center
• CA Data Protection (DataMinder)
• CA User Activity Reporting

Issue/Introduction

When an account gets locked it can be verified in SiteMinder as locked, however, when you go into Identity Manager, Roles and Tasks, choose the Unlock Task, Select Users and search for the User ID - No results are returned.

The problem occurs when logged into Identity Manager as a non-etaadmin account and using a custom unlock task, the locked out User does not get returned in the search.

Environment

Release:
Component: IDMGR

Resolution

The User Enabled State Attribute is not meeting the search criteria, which was set to 2 (you will likely see the value-16777218).

To Resolve this issue:
Reconfigure the search criteria to Enabled State Not Equal to 0.