Identity Manager - Unlock User Search Returns No Results.
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Identity Manager - Unlock User Search Returns No Results.


Article ID: 52915


Updated On:


CA Directory CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On CA Security Command Center CA Data Protection (DataMinder) CA User Activity Reporting


When an account gets locked it can be verified in SiteMinder as locked, however, when you go into Identity Manager, Roles and Tasks, choose the Unlock Task, Select Users and search for the User ID - No results are returned.

The problem occurs when logged into Identity Manager as a non-etaadmin account and using a custom unlock task, the locked out User does not get returned in the search.


Component: IDMGR


The User Enabled State Attribute is not meeting the search criteria, which was set to 2 (you will likely see the value-16777218).

To Resolve this issue:
Reconfigure the search criteria to Enabled State Not Equal to 0.