How can we remove restrict employee access from Editing request once it is saved?
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Article ID: 52886
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Products
CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceCA Service Desk ManagerCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
Description:
For the employee interface after saving the ticket they have a "Edit Request" button which allows them to edit and make the changes.
This document provides the steps to disable the Edit Request button in employee interface.