How can we remove restrict employee access from Editing request once it is saved?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

For the employee interface after saving the ticket they have a "Edit Request" button which allows them to edit and make the changes.

This document provides the steps to disable the Edit Request button in employee interface.

Solution:

• Please copy the file detail_cr.htmpl from.

  NX_ROOT\Service Desk\bopcfg\www\htmpl\web\employeeToNX_ROOT\Service Desk\site\mods\www\htmpl\web\employee        

  Or to the respective form group under employee folder.
  
  
• Open the file in the notepad.
  
  
• Search for the below code and remove it.
  
  

  PDM_IF "$prop.guest_user" != 1>            ImgBtnCreate("btn001", msgtext(504), "pdm_submit('main_form','UPDATE')", "defer", 0);     </PDM_IF>

• Save the file and do a pdm_webcache -H.
  
  
• Delete browser cache and log back in.
  
  
• Please make the changes on a test machine before making it on production.

Environment

Release:
Component: ARGIS