How can we remove restrict employee access from Editing request once it is saved?
Article ID: 52886
CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
For the employee interface after saving the ticket they have a "Edit Request" button which allows them to edit and make the changes.
This document provides the steps to disable the Edit Request button in employee interface.