How can we remove restrict employee access from Editing request once it is saved?

Article Id: 52886

Status: Published

Updated On: 14-02-2018 06:43

Legacy Id: TEC505595

Products:

CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Description:

For the employee interface after saving the ticket they have a "Edit Request" button which allows them to edit and make the changes.

This document provides the steps to disable the Edit Request button in employee interface.

Solution:

Please copy the file detail_cr.htmpl from.

NX_ROOT\Service Desk\bopcfg\www\htmpl\web\employeeToNX_ROOT\Service Desk\site\mods\www\htmpl\web\employee

Or to the respective form group under employee folder.

Open the file in the notepad.

Search for the below code and remove it.

PDM_IF "$prop.guest_user" != 1>            ImgBtnCreate("btn001", msgtext(504), "pdm_submit('main_form','UPDATE')", "defer", 0);     </PDM_IF>

Save the file and do a pdm_webcache -H.
Delete browser cache and log back in.
Please make the changes on a test machine before making it on production.

Environment:

Release:
Component: ARGIS