How to set separate default priorities for each Request, Incident and Problem?

book

Article ID: 52884

calendar_today

Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

The following are the steps to set separate default priorities for Request,Incident and Problem

Solution:

  1. Login to WSP >> Click on tools Schema Designer >> From the list of the tables select Cr >> Click on the (+) next to the "cr". From the list under Cr, select Priority. On the right window, click on Advance and add the following code under "Site Defined Trigger" for Priority. ON_NEW DEFAULT "NULL";

  2. Click on Save and publish and once you enter this code.

  3. Open detail_cr.htmpl in Web Screen Painter, go to Source view and change the priority:-
    <PDM_MACRO NAME=dtlDropdown hdr=Priority attr="priority" evt="onBlur=\\\"detailSyncEditForms(this)\\\"">
    to
    <PDM_MACRO NAME=dtlDropdown hdr=Priority attr="priority" evt="onBlur=\\\"detailSyncEditForms(this)\\\"" default="3">

  4. Open detail_in.htmpl in Web Screen Painter, go to Source view and change the priority:-
    <PDM_MACRO NAME=dtlDropdown hdr=Priority attr="priority">
    to
    <PDM_MACRO NAME=dtlDropdown hdr=Priority attr="priority" default="4">

  5. Open detail_pr.htmpl in Web Screen Painter, go to Source view and change the priority:-
    <PDM_MACRO NAME=dtlDropdown hdr=Priority attr="priority">
    to
    <PDM_MACRO NAME=dtlDropdown hdr=Priority attr="priority" default=5>. (This does not need a double quote)

  6. Save and Publish.

  7. Stop the Service.

  8. Do pdm_publish and Start the service.

Environment

Release:
Component: ARGIS