How to set separate default priorities for each Request, Incident and Problem?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

The following are the steps to set separate default priorities for Request,Incident and Problem

Solution:

1. Login to WSP >> Click on tools Schema Designer >> From the list of the tables select Cr >> Click on the (+) next to the "cr". From the list under Cr, select Priority. On the right window, click on Advance and add the following code under "Site Defined Trigger" for Priority. ON_NEW DEFAULT "NULL";
   
   
2. Click on Save and publish and once you enter this code.
   
   
3. Open detail_cr.htmpl in Web Screen Painter, go to Source view and change the priority:-
   <PDM_MACRO NAME=dtlDropdown hdr=Priority attr="priority" evt="onBlur=\\\"detailSyncEditForms(this)\\\"">
   to
   <PDM_MACRO NAME=dtlDropdown hdr=Priority attr="priority" evt="onBlur=\\\"detailSyncEditForms(this)\\\"" default="3">
   
   
4. Open detail_in.htmpl in Web Screen Painter, go to Source view and change the priority:-
   <PDM_MACRO NAME=dtlDropdown hdr=Priority attr="priority">
   to
   <PDM_MACRO NAME=dtlDropdown hdr=Priority attr="priority" default="4">
   
   
5. Open detail_pr.htmpl in Web Screen Painter, go to Source view and change the priority:-
   <PDM_MACRO NAME=dtlDropdown hdr=Priority attr="priority">
   to
   <PDM_MACRO NAME=dtlDropdown hdr=Priority attr="priority" default=5>. (This does not need a double quote)
   
   
6. Save and Publish.
   
   
7. Stop the Service.
   
   
8. Do pdm_publish and Start the service.

Environment

Release:
Component: ARGIS