How to set separate default priorities for each Request, Incident and Problem?
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Article ID: 52884
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Issue/Introduction
Description:
The following are the steps to set separate default priorities for Request,Incident and Problem
Solution:
Login to WSP >> Click on tools Schema Designer >> From the list of the tables select Cr >> Click on the (+) next to the "cr". From the list under Cr, select Priority. On the right window, click on Advance and add the following code under "Site Defined Trigger" for Priority. ON_NEW DEFAULT "NULL";
Click on Save and publish and once you enter this code.
Open detail_cr.htmpl in Web Screen Painter, go to Source view and change the priority:- <PDM_MACRO NAME=dtlDropdown hdr=Priority attr="priority" evt="onBlur=\\\"detailSyncEditForms(this)\\\""> to <PDM_MACRO NAME=dtlDropdown hdr=Priority attr="priority" evt="onBlur=\\\"detailSyncEditForms(this)\\\"" default="3">
Open detail_in.htmpl in Web Screen Painter, go to Source view and change the priority:- <PDM_MACRO NAME=dtlDropdown hdr=Priority attr="priority"> to <PDM_MACRO NAME=dtlDropdown hdr=Priority attr="priority" default="4">
Open detail_pr.htmpl in Web Screen Painter, go to Source view and change the priority:- <PDM_MACRO NAME=dtlDropdown hdr=Priority attr="priority"> to <PDM_MACRO NAME=dtlDropdown hdr=Priority attr="priority" default=5>. (This does not need a double quote)