Description:
This document explains the steps involved in adding additional reports to the Reports tab in ServiceDesk.
Solution:
You can follow the steps for other web intelligence and crystal reports if required.
Note on Resource Field:
$BOServerURL?sPath=[Home],[Public+Folders],[CA+Reports],[CA+Service+Desk],[Key+Performance+Indicator]
&sDocName=Service+Desk+SQL+and+Stored+Query+KPI+Values&sViewer=html
The variables $BOServerURL is taken from the options manager.
For all reports the resource is same till$BOServerURL?sPath=[Home],[Public+Folders],[CA+Reports],[CA+Service+Desk], After that you need to add the folder in which the report is present. Each word should be separated by '+'.
After the folder name, its the document name, again separated by '+' At the end the viewer you want to use to display the report, by default its html.