This document explains the steps involved in adding additional reports to the Reports tab in ServiceDesk.
You can follow the steps for other web intelligence and crystal reports if required.
Note on Resource Field:
The variables $BOServerURL is taken from the options manager.
For all reports the resource is same till$BOServerURL?sPath=[Home],[Public+Folders],[CA+Reports],[CA+Service+Desk], After that you need to add the folder in which the report is present. Each word should be separated by '+'.
After the folder name, its the document name, again separated by '+' At the end the viewer you want to use to display the report, by default its html.