Manually uninstall BOXI on Windows.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

CA Business Intelligence (CABI) Manual Uninstall Procedure on Windows.

Solution:

CA Business Intelligence (CABI) Manual Uninstall Procedure.

To uninstall Business Objects manually on Windows:

1. Determine if you have Business Objects patches installed and, if so, uninstall the patches in reverse order:
   
   
   1. Locate the biek.properties file in the "Common Reporting" directory where you installed the product.
      
      
   2. If you find the biek.properties file, open the file with a text editor and locate the [Patches] section. If you see any line that begins with "Patch1", "Patch2", and so on, then you have patches installed. Write down the patch files in reverse order (Patch3, Patch2, and so on).
      
      See Figure 1.
      
      Figure1:
      

      <Please see attached file for image>

      
      
      
   3. If you do not find the biek.properties file, look for files in the "Common Reporting" directory that have the form C_patch.zip, where patch is the name of a patch that has been installed. These files are placed in the "Common Reporting" directory during installation. The file for the SP3 patch is "C_SP3patch.zip" and the file for FP 3.3 is "C_FP3_3.zip." For FP 3.3, the first three indicates that it requires SP 3, therefore FP 3.3 was installed after SP 3. Write down the patches in reverse order (FP 3.3,SP3,SP2 and so On). See Figure 2.
      
      Figure 2:
      

      <Please see attached file for image>

      
      
      
2. Locate the "patch.properties"file, which should be in the "Common Reporting" directory. If the file is not there, you can find this file on the installation media in the Disk1\cabi\patch directory.
   
   
3. Use a text editor to open the "patch.properties"file to display the instructions for installing and uninstalling the Business Objects patches. The instructions are comprised of sections where each section represents a patch. See Figure 3.
   
   Figure 3:
   

   <Please see attached file for image>

   
   
   
4. Locate the section for the last patch applied.
   
   
5. Within that section, locate a line that begins with "UNINSTALL_WIN=." The rest of the line is the command for uninstalling the patch that the line is associated with.
   
   
6. In a CMD window, run the command.
   
   
7. Repeat Steps 4 to 6 for each patch.
   
   Example: For CABI 2.0 without additional patches installed:
   
   
   1. Uninstall for FP3.3:
      msiexec /X{4A341824-8433-42C1-8977-A8594934AC1C} REBOOT=ReallySuppress /qn
      
      
   2. Uninstall for SP3:
      msiexec /x{73FE5725-19F5-4205-87CA-30802A3E005F} REBOOT=ReallySuppress /qn
      
      
8. Uninstall BusinessObjects by running the following command:
   msiexec /x {1FF06B85-EB4F-400D-8602-30A1DD48673B}
   
   
9. Delete the installation directory
   <install location>\CommonReporting.
   
   The default location is
   C:\Program Files\CA\SC\CommonReporting
   
   
10. Delete the following registry entries:
    HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Shared\CommonReporting
    HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects
    HKEY_CURRENT_USER\Software\BusinessObjects
    
    
11. Search for and Delete the Business Object Uninstall Registry Key:
    
    
    1. Open REGEDIT and search for the Key
       1FF06B85-EB4F-400D-8602-30A1DD48673B
       
       
    2. Delete the key if it is found in
       HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
       
       see Figure 4.
       
       Figure 4:
       

       <Please see attached file for image>

       

Environment

Release:
Component: ARGIS