Insufficient privileges error while running a script on agent (Windows) with CA ESP Workload Automation.

Products

• Workload Automation Agent
• DSERIES- SERVER
• CA Workload Automation DE - System Agent (dSeries)

Issue/Introduction

Getting insufficient privileges error while running a script, based on entire message:

MgrMsg: KC_RAR_NT RAR.NT/ESP.23/MAIN State FAILED Cmpc(1314) SetEnd Status(Insufficient privileges)  User(RICHAARD) Host(CA)

The user can run the script from command line, but the agent can't.

Environment

Workload Automation System Agent

Resolution

The agent service should be run as local system account. Also, ensure that the agent has access to write to the agent spool files.