When trying to install the CMDB Visualizer an Error "Port Number out of Range" may occur.

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Article ID: 52864

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description

Error "Port Number out of Range" When trying to install the Visualizer.  Below errors appears in the CA_CMDB_Visualizer_InstallLog.log file: Error while logging into web servicesjava.net.ConnectException: Connection refused: connect                           Status: ERROR                           Additional Notes: ERROR - Exception in 'performLogin'.Error while logging into web services-sid returnednull                           Status: ERROR                           Additional Notes: ERROR - Unable to contact CA CMDB services. Custom Action:             com.ca.cmdbvisualizer.installer.customcode.WebserviceDbAccess                           Status: SUCCESSFULCMDB Details:                           Status: SUCCESSFULPort Number out of range:                           Status: ERROR                           Additional Notes: ERROR - Invalid Port Number::80
Custom Action: com.ca.cmdbvisualizer.installer.customcode.WebserviceDbAccess

Solution

This error occurs if the CMDB tomcat is configured on port 80. We cannot configure tomcat to use any port below 1025. This behavior should be expected and is by design.

Configure the tomcat port which is above 1025 and then the Visualizer gets installed successfully.

Environment

Release:
Component: ARGIS