How to Enable knowledge document Search based on content of Attachment in Knowledge Tools.

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Article ID: 52839

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Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Steps to Enable Knowledge document search based on Content of Attachment.
See Figure 1.

Figure 1:

<Please see attached file for image>

Figure 1

Step1 : Install FastESP from the CA ServiceDesk r12.1 DVD 1.
Step2 : Configure FastESP for Knowledge Tools(refer Page 143).
Step3: Configure these below option on Service Desk Server.
See Figure 2.

Figure 2:

<Please see attached file for image>

Figure 2

Environment

Release:
Component: ARGIS

Attachments

1558720848738000052839_sktwi1f5rjvs16vu4.gif get_app
1558720846682000052839_sktwi1f5rjvs16vu3.gif get_app