How to Enable knowledge document Search based on content of Attachment in Knowledge Tools.

Article Id: 52839
Status: Published
Updated On: 14-02-2018 06:43
Legacy Id: TEC500990
Products:
CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Steps to Enable Knowledge document search based on Content of Attachment.
See Figure 1.

Figure 1:

<Please see attached file for image>

Figure 1

Step1 : Install FastESP from the CA ServiceDesk r12.1 DVD 1.
Step2 : Configure FastESP for Knowledge Tools(refer Page 143).
Step3: Configure these below option on Service Desk Server.
See Figure 2.

Figure 2:

<Please see attached file for image>

Figure 2

Environment:

Release:
Component: ARGIS

insert_drive_file 1558720848738000052839_sktwi1f5rjvs16vu4.gif
arrow_downward Download
insert_drive_file 1558720846682000052839_sktwi1f5rjvs16vu3.gif
arrow_downward Download