How to Enable knowledge document Search based on content of Attachment in Knowledge Tools.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Steps to Enable Knowledge document search based on Content of Attachment.
See Figure 1.

Figure 1:

<Please see attached file for image>

Step1 : Install FastESP from the CA ServiceDesk r12.1 DVD 1.
Step2 : Configure FastESP for Knowledge Tools(refer Page 143).
Step3: Configure these below option on Service Desk Server.
See Figure 2.

Figure 2:

<Please see attached file for image>

Environment

Release:
Component: ARGIS