Steps to Enable Knowledge document search based on Content of Attachment.
See Figure 1.
Figure 1:
<Please see attached file for image>
Step1 : Install FastESP from the CA ServiceDesk r12.1 DVD 1.
Step2 : Configure FastESP for Knowledge Tools(refer Page 143).
Step3: Configure these below option on Service Desk Server.
See Figure 2.
Figure 2:
<Please see attached file for image>