Data Protection 14.5 - email body with Far-Eastern cahracters may appear deformed in the iConsole

Products

• CA Security Command Center
• CA Data Protection (DataMinder)
• CA User Activity Reporting

Issue/Introduction

Email events with the the body content in the Korean or other Far-Eastern languages encoded with ISO standard instead of the UTF-8 encoding appear garbled in the iConsole search results windows.

Environment

Data Protection (DataMinder) 14.5

Cause

The process used to determine the ISO code page for mail bodies required enhancing for Far-Eastern characters especially Korean.

Resolution

FIX:RO94124 has been released to address.  After applying this fix, the iConsole search results showing email events with body content encoded with ISO standards for far-east languages are rendered correctly.

Additional Information

FIX:RO94124 (incorporating Web_14.5_HF0226) is available to download from the CA Support Portal (https:\\support.ca.com).