Data Protection 14.5 - email body with Far-Eastern cahracters may appear deformed in the iConsole

Article Id: 5283

Status: Published

Updated On: 14-02-2018 08:12

Legacy Id: TEC1335311

Products:

SINGLE SIGN ON - LEGACY , CA Data Protection (DataMinder) , CA User Activity Reporting

Issue/Introduction:

Email events with the the body content in the Korean or other Far-Eastern languages encoded with ISO standard instead of the UTF-8 encoding appear garbled in the iConsole search results windows.

Cause:

The process used to determine the ISO code page for mail bodies required enhancing for Far-Eastern characters especially Korean.

Environment:

Data Protection (DataMinder) 14.5

Resolution:

FIX:RO94124 has been released to address. After applying this fix, the iConsole search results showing email events with body content encoded with ISO standards for far-east languages are rendered correctly.

Additional Information:

FIX:RO94124 (incorporating Web_14.5_HF0226) is available to download from the CA Support Portal (https:\\support.ca.com).