The SSdbload is exiting with "Unknown error" while loading database

book

Article ID: 5282

calendar_today

Updated On:

Products

CA Spectrum

Issue/Introduction

While loading the database either through Spectrum Control Panel (or) through command line, the below error is observed:

 

<Please see attached file for image>

error2.PNG

 

 

Cause

Check the SSdbload.exe binary (Path: $SPECROOT/SS-Tools), if it is 0 (zero) bytes in size (or) if the Date Modified time is other than the Date Modified time of the other files present in the same Path, i.e. $SPECROOT/SS-Tools, the SSdbload.exe binary has gone corrupted

Environment

Release: SDBSFO99000-10.2-Spectrum-Device Based Suite-Server FOC
Component:

Resolution

-> Copy the SSdbload.exe from a working SpectroServer (running the same Spectrum Release) to the SpectroServer with issue

-> If a working SpectroSERVER of the same release is not available, you would need to reinstall Spectrum

Additional Information

N/A

Attachments

1558691726870000005282_sktwi1f5rjvs16gpq.png get_app