After running pdm_configure to complete installation of a patch, pass-through authentication stops working.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

After installing a Service Desk patch and running pdm_configure to complete the install, it is possible that pass-through authentication stops working, i.e. users are prompted for a username and password where in the past they were not.

Solution:

Pdm_configure has been known to cause "Enable anonymous access" setting in IIS to be checked. Refer to KB document TEC407411. If you discover that after running pdm_configure, users are presented with a username/password prompt, you should examine IIS settings, in particular, follow these steps from TEC407411:

• Start the IIS Manager, and expand the web sites leaf until you get to the CAisd virtual directory.
  
  
• Right-click on this and select "Properties".
  
  
• Click on the "Directory Security" tab and click on the edit button under "Authentication and access control" (see Figure 1).
  
  
• De-select "Enable Anonymous Access" and select "Integrated Windows Authentication" (see Figure 1).
  
  Figure 1:
  

  <Please see attached file for image>

  
  
  
• Click "OK", "OK".
  
  
• Stop and restart the Web Site.
  
  
• If you now run the Web Client, it should log you straight in to Service Desk.

Environment

Release:
Component: ARGIS