Considerations for a new installation of UAPM with an MDB already installed by another product.

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Be sure to check the version of MDB already installed before the start of UAPM installation. If the MDB is at version 1.5, the special procedures referenced below must be followed.

Solution:

UAPM 11.3 and 11.3.4 requires MDB version 1.4.

If you are installing UAPM on a system with an existing MDB, you must first check the MDB version. Certain CA products, including some recent versions of Service Desk, install MDB version 1.5, which is not compatible with UAPM 11.3 and 11.3.4 without modification.

If you are in doubt about the version of an existing MDB, you can check by executing the following statements against your MDB.

For a SQL Server MDB, execute:
select * from mdb_version

For an Oracle MDB, execute:
select * from mdbadmin.mdb_version

If it returns version "1 5" or "1.5", please check the following URL for further information.

https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=7/5786/mdb_104_compat.html.

Environment

Release: UAPMAC990JPP-11.3-Asset Portfolio Management-Asset Configuration
Component: