Pointing @NX_WEB_CGI_URL to secondary server causes Web Screen Painter to fail

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Web Screen Painter is not working after we changed the @NX_WEB_CGI_URL to point to a secondary server from the primary server. We would like the URL sent out to users/analyst to point to the secondary server as well web screen painter work on the primary server.

 

 

Environment

Service Desk Manager 17.3 and higher

Resolution

Add the parameter @NX_WSP_CGI_URL=http://hostname/CAisd/pdmweb.exe in NX.env below the line containing @NX_WEB_CGI_URL and recycle the Service Desk services.