What are the possible causes for the error message "An internal error occurred while calling the opendocumentMDP.api (Error:WIS30270)" in Java Infoview and how to resolve it.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

When trying to run a web intelligence report in Java infoview users get an error "An internal error occurred while calling the opendocumentMDP.api (Error:WIS30270)" . This document explains the causes and steps to resolve the error.

Solution:

The error message "An internal error occurred while calling the opendocumentMDP.api (Error:WIS30270)" is displayed in Infoview for various reasons described below See Fig 1.

Fig 1

<Please see attached file for image>

1. Incompatible JRE version installed on the client's computer.
   
   Solution:
   • Uninstall the JRE present on the computer from Add/Remove Programs.
   • Login to Infoview and run the report, it prompts to install the JRE, select Yes and complete the installation of JRE. The report will open after installing the JRE.
     Note: To run the JRE installer, the user should have administrator rights on the local machine.
     
     
2. Microsoft Data Access Components are not updated:
   
   Solution: MDAC components are required. The reports fail if the mdac components are not installed.
• Download and install the latest version of MDAC components.
  
  
3. Incorrect Universe Connection:
   
   Solution:
   • Login to Designer
   • On the File menu, click on Import.
   • Browse for ServiceDesk Universe.
   • Import the CA ServiceDesk Universe.
   • Click on File->Parameters.
   • Click on Test Connection See Fig 2
     
     Fig 2
     

     <Please see attached file for image>

     
     
     
4. The test should return a message "The Server is responding" If it fails re-check the connection parameters.
   
   
5. Save the universe and export it back to CMS.

Environment

Release:
Component: ARGIS