CA Single Sign On Secure Proxy Server (SiteMinder)AXIOMATICS POLICY SERVERCA Single Sign On SOA Security Manager (SiteMinder)CA Single Sign-On
Issue/Introduction
We're running a Policy Server and we observe it is consuming high CPU. I had to restart the service in order to solve the CPU spike.
From the Policy Server logs I noticed the following line :
[5279/46][Wed Jan 06 2010 08:44:04][SmPolicyServer.cpp:1095][ERROR] Exception in JournalThread. Text: Policy store failed operation 'CleanServerCmds' for object type 'Policy store provider'. LDAP Error Doing ServerCommand_Search: 85: Timed out
How can I solve this?
Environment
Release: MSPPSF99000-12.51-Single Sign-On-Agent for Oracle PeopleSoft-MSP Component:
Resolution
The problem you face is that the Policy Server reaches timeout by searching object in class:
smservercommand4
because there are too much of such objects.
Running that command will give you the amount of stored objects:
Then, you will need to delete these with the following procedure:
- Stop all of the Policy Servers except one;
- Execute the delete command (on unix, by piping the above list command into "ldapdelete"; on windows, capture the list of DN's into a text file first);
- Restart the one Policy Server; - Start all the remaining Policy Servers;