Quick View produces HTTP 404 Status Error.

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Article ID: 52755

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Updated On:

Products

DIRECTORY CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent

Issue/Introduction

Description:

When starting "Quick View" from the "Quick Start" menu it produces a HTTP 404 Status Error page.

Solution:

This problem is happening after you upgraded your existing UWCC 11.1 environment to 11.1 SP1.

Since SP1 a new tab 'QVIEW' is being added.

When performing a fresh installation of UWCC 11.1 SP1 there is no longer the "Quick View" option under "Quick Start".

However when you upgrade from 11.1 to 11.1 SP1, the option "Quick View" under "Quick Start" remains.

Starting with UWCC 11.1 SP1 the Quick View application is using port 10138 instead of port 10146 in UWCC 11.1.

To address this problem, we need to modify the port number from 10146 to 10138. This needs to be done as follows:

  • Stop following services

    1. CA Workload Control Center Event Server

    2. CA Workload Control Center Launcher Server

    3. CA Workload Control Center UI Framework Server

  • Open Windows Explorer and navigate to following directory

    1. <install_path>\CA\WCC\UIFrameworkServer\webapps\UEJMUIFramework\WEB-INF\classes\com\ca\uejm\resources

    2. Open 'uejmlaunchitems.xml' file into WordPad

    3. make following modification

      From:
      <LaunchItem applicationName="ca.uejm.page.dashboard.text.anchor.quickview" description="ca.uejm.page.dashboard.text.table.data.quickview.description" exportToken="artifact" forward="http://uwcc111:10146/QuickView/pages/secure/QuickView.jsf?hideHeaderFooter=false" icon="styles/images/quickview_32.png" index="10" workgroupName="EJM_QuickView"/>

      To:
      <LaunchItem applicationName="ca.uejm.page.dashboard.text.anchor.quickview" description="ca.uejm.page.dashboard.text.table.data.quickview.description" exportToken="artifact" forward="http://uwcc111:10138/QuickView/pages/secure/QuickView.jsf?hideHeaderFooter=false" icon="styles/images/quickview_32.png" index="10" workgroupName="EJM_QuickView"/>

  • Start the 3 services again

    1. CA Workload Control Center Event Server

    2. CA Workload Control Center Launcher Server

    3. CA Workload Control Center UI Framework Server

Environment

Release:
Component: ETRDIR