Clarity: Tasks and milestones report with Actuate9 does not show the expected image.

Products

• CLARITY PPM FOR ITG
• CLARITY PPM FEDERAL
• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Description:

Key Tasks and milestones report is run with Actuate 9, but the status indicator does not show the expected image, it instead shows a red cross. The KeyTask and Milestone report shows two graph charts and then a tabular form of data with various columns.

The first column is of Task Status, which is displaying correct value. The last column is "Status", which is supposed to be a traffic light indicator but it does not show correct display. There is just a red-cross mark. This is confusing to the users.

Steps to Reproduce:

1. Logon to the Clarity server which uses Actuate as a reporting server (Not BO.)
2. Go to Reports and Jobs.
3. Run Key Tasks and Milestone Status report.

Expected: All columns in a Tabular format should display values.
Actual: The last column with a heading = Status shows all rows with red cross marks. This problem is only on Actuate but not on BO.

Solution:

Once the report is run, from the download menu, selected "Export report to fully editable Rich Text format."

Or use Business Objects reporting instead of Actuate Reporting Server.

Keywords: CLARITYKB, CLRT-26637, clarity8open, clarity12open.

Environment

Release: NCSVCS05900-8.1-Clarity-Service Connect-for MS-SQL
Component: