Windows 10 showing as windows 8.1

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Article ID: 5273

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

ITCM 12.9 agent installed on Windows 10 showing the operating system detected as windows 8.1.

Environment

ITCM 12.9 agent on windows 10

Resolution

ITCM 12.9 Agent on windows 10 requires fix RO88134 and RO86776 must be applied.

Download the fixes from below links .

https://support.ca.com/irj/portal/solncdndtls?aparNo=RO88134&os=WINDOWS&fc=3&actionID=3

https://support.ca.com/irj/portal/solndtls?actionID=3&techDocAccess=y&aparNo=RO86776&os=WINDOWS